WHAT IF I HAVE A PROBLEM OR I'M UNHAPPY?

Your carers and social workers and IRO are here to help. Talk to them and be honest as this is the best way to solve a problem.

You can tell your Independent Reviewing Officer if you are unhappy about anything, they will make sure you are listened to and you get the changes you need.

Sometimes it can be difficult to tell people how you feel or if you are unhappy about something. Here are some other ways you can make sure people hear what you want to say:

Don't be put off - it's your right to have your say

If you would like help to talk about your wishes and feelings or make a complaint you can ask for an advocate to help you.

An advocate is someone who is not working for Wakefield Council, so they can speak out for you. They will make sure everyone hears what you want them to know. Advocates can come and speak to you in private if you cannot talk about a worry to anyone else.

Check out our Who's Who? page to find out about advocates who work in the Wakefield District

Ring 01977 552493
Email WakefieldCaps@barnardos.org.uk
https://www.barnardos.org.uk/what-we-do/services/wakefield-caps-childrens-advocacy-participation-service

If talking hasn't helped or you feel you have no one you can talk to, please ring the Compliments and Complaints Team. They listen to what you have to say and will try and help to sort things out.

You have the right to make a comment or a complaint about services or accommodation you have received. You might have a suggestion about how things might be done better.

Compliments and Complaints Team Telephone: 01924 302840

No one is allowed to hurt you in any way. If you are worried about anything at all, please don’t be afraid to speak up as there are lots of people who care about you and want to help.