Get help to make things better

Your carers and social workers are here to help. Talk to them and be honest as this is the best way to solve a problem.

We are currently working to make it easier to make a complaint if you feel that your concerns have not been listened to. You can help by completing this Barnardo's survey

https://www.surveymonkey.co.uk/r/6J9VVR2

Sometimes it can be difficult to tell people how you feel or if you are unhappy about something. Here are some other ways you can make sure people hear what you want to say:

If you would like help to talk about your wishes and feelings or make a complaint you can ask for an advocate to help you.

An advocate is someone who is not working for Wakefield Council, so they can speak out for you. They will make sure everyone hears what you want them to know. Advocates can come and speak to you in private if you cannot talk about a worry to anyone else.

Ring 01977 552493
Email WakefieldCaps@barnardos.org.uk
https://www.barnardos.org.uk/what-we-do/services/wakefield-caps-childrens-advocacy-participation-service

If talking hasn't helped or you feel you have no one you can talk to, please ring the Complaints Team. They listen to what you have to say and will try and help to sort things out.

You have the right to make a comment or a complaint about services or accommodation you have received. You might have a suggestion about how things might be done better.

Complaints Team Telephone: 01924 302840

No one is allowed to hurt you in any way. If you are worried about anything at all, please don’t be afraid to speak up as there are lots of people who care about you and want to help.

Don't be put off - it's your right to have your say

Visit the I Need Help page for more information on emergency and non-emergency links and contacts